Shipping & Returns
Custom tanks are not refundable
Customers who do not cancel within 12hrs of their order will be charged up to 25% restocking and processing fee, varies per vendor. Customers canceling non-custom orders after shipment are also responsible for freight charges incurred by Tank-Mart.Com Inc on their behalf.
TANK-MART CAN NOT ENSURE THAT ANY SHIPMENT CAN BE MADE BY ANY SPECIFIC TIME OR DATE. IN ANY EVENT, THE COMPANY SHALL NOT BE LIABLE FOR COSTS, INCLUDING BUT NOT LIMITED TO ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME.
Customers must inspect all plastic tank shipments before signing on delivery BOL.
Customers are responsible for unloading all plastic tanks.
The Customer agrees to these terms and conditions which no employee of the parties may alter. These shall apply to all plastic tank shipments, unless and until these terms are amended by Tank-Mart. The customer is responsible for reading these as provided on our website.
Unless otherwise agreed in writing, all shipments are F.O.B. a determined shipping point. Tank-mart.com will determine the point of shipment, the method of transportation, and the routing of shipment. All freight charges are the responsibility of the plastic tank purchaser. Purchasers requesting shipment by a method other than that of Tank-Mart’s selection will be billed for any additional charges incurred before, during or after transport. Tank-mart.com will attempt to make shipments of the plastic tanks by the routing requested by the purchaser but makes no guarantee. All added accessories fees will be charged to the customer. (i.e. residential, lift-gate, re-consignment). It is the consumer's responsibility to inform Tank-Mart.com prior to delivery if the location for delivery cannot accept a 53’ trailer. Deliveries that cannot be made due to vehicle size or access restriction will be billed as delivered. If a delivery is possible with another vehicle, re-delivery will be made and an additional delivery fee will be charged.
Trucks up to 65’ in length may deliver your plastic tanks. In most cases, they cannot enter private driveways or roads, as there is insufficient room to maneuver the delivery truck and turn around. When this is the case, arrangements must be made prior to delivery of your plastic tanks to a location to the nearest public road access to the original shipment address.
The act of signing for delivery on the BOL is the acceptance that your plastic tank has arrived undamaged. The person who signs the Proof of Delivery (POD) when tanks are delivered must note any visible damage or concerns on the POD. Often, the damage is done to a piece that can easily be replaced. If you have questions regarding the condition of the plastic tank please call Tank-Mart while the driver is still there at the location and before you sign the delivery receipt, then we will gladly help you with a resolution. Surface scratches and scuffs can happen when the plastic tank is in transit. Surface scratches will not impact the plastic tank's structural integrity or void your warranty and this does not constitute damage of the plastic tank. Please take pictures, if possible, and contact Tank-Mart immediately upon discovery for evaluation and proper resolution. You do not have to accept the plastic tank if you have any questions regarding the condition of the plastic tank, please refuse the plastic tank or note damage on the delivery receipt and contact Tank-Mart immediately.
Tanks can and may become dirty and/or scuffed in transit. This does not constitute a damaged plastic tank.
Our plastic tanks ship from Tank-Mart.com’s manufacturers in good and new condition. Once the plastic tanks are turned over to the shipper, damage can occur. If there is no notation of damage on the signed BOL, the buyer has accepted that the plastic tank has arrived, has been inspected and is in good condition. It is very important that the buyers thoroughly look over the plastic tanks for damage and if there is damage, they are required to note it on the BOL or refuse the plastic tank.
Notify Tank-Mart.com immediately if the tank is damaged.